At BrightGen, we put Customer Success at the forefront of everything we do.
Our approach: we partner with you to understand your organisation’s vision, goals, and objectives, and we align your Salesforce technology landscape to achieve them.
Our goal: to help you get the most value from your technology investment without the need to build out an internal team or augment an existing one.

Our formula for success

Being willing to express our opinion, even if that differs from that of our customer

Wanting to know more about the organisations we work with

Always maintaining a personal touch

Maximise return on investment with continuous improvement

BrightGen Service Level Agreement (SLA) goes beyond a simple commitment to technical support. We strive to maximise our customers’ utilisation of Salesforce by creating a tailored plan to optimise, improve, and expand your Salesforce capabilities in line with your business strategy. Having BrightGen as a long-term partner has enabled many of our customers to confidently navigate business change.

56+ service customers
4.8/5 customer satisfaction score
130+ Salesforce accredited consultants
1,500+ Salesforce projects
17+ years implementing Salesforce

BrightGen partnership model

Our partnership model enables a collaborative approach that demystifies technology and maximises the return on investment. We offer a range of services to support your business needs, from project management to custom development and managed services. With our deep understanding of the Salesforce ecosystem, we provide personalised solutions that meet your unique needs.

BrightGen Service Management methodology

Some of our customers

Halfords
Tarmac logo
Samaritans

“The BrightGen team is great at analysing issues, providing options & finding most cost effective way to proceed.
Friendly, helpful & knowledgeable.”

Halfords

We chose to partner with BrightGen due to their customer-centric approach.

They provide the highest levels of customer service.”

Heriot-Watt University

The BrightGen team can explain all of our processes – even those they didn’t implement!

“Great customer service, very responsive.”

Tarmac

Get access to technical support and Salesforce expertise

Even the most robust systems experience occasional technical challenges. When something needs attention, your dedicated BrightGen Service Manager and team are on hand to resolve your issue.

We live and breathe Salesforce and have delivered thousands of business transformational solutions across a range of sectors. If specific technical knowledge or experience is needed, our Service Managers can also call upon our wider Project Delivery team experts.

Our Service Management clients tell us they get more value from their Salesforce investment by working with BrightGen. That’s why more than 70% of our customers in the past 4 years have signed up to a continuous improvement service agreement following their initial project with us.